Unified Communication Solutions

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Overview

Unified Communication Solutions

Numerous innovative companies regard their employees as their most valuable business investment, emphasizing the significance of effective employee interactions for their success. Leveraging the collaborative power across all levels allows companies to enhance the efficiency of these interactions in terms of time and cost. This can be achieved through unified communication technology, offering the following benefits:
  • Seamless Connectivity: IP phones, unified clients, softphones, and mobile unified communication provide employees with access to services wherever a network connection is available.
  • Enhanced Communication Efficiency: Features like IM, presence, mobility, preference, and unified messaging empower users to decide how, when, and where they can be contacted, promoting more effective communications.
  • Improved Resource Accessibility: Having visibility into colleagues’ availability enables employees to connect with the right resource at any given moment.

Collaborate On-Demand

  • Seamless Collaboration: Users can effortlessly initiate audio, web, and video conferencing through Outlook calendars using any system, browser, or device.
  • Virtual Meetings: Immersive TelePresence meetings enable face-to-face interactions without the need for physical travel.
  • A Personal Connection: Desktop video connectivity facilitates interactions between employees, partners, and customers, regardless of their location, anytime and anywhere.

Transform Business Processes

Integrating unified communications into business processes can significantly boost productivity and deliver substantial bottom-line advantages for companies. Unified Communications consolidate all forms of business communication into a single, cohesive solution, enabling organizations to operate with increased speed and agility. This empowers efficient communication, streamlines business processes, and contributes to improved profitability.

Benefits of Unified Communication Solutions:

  • Organizations employing unified-communications clients achieved an average time savings of 32 minutes per day, per employee.
  • Decreased cell phone and long-distance charges on billing.
  • Integrated voice and web conferencing led to a 30% reduction in conference expenses.
  • Employees saved 43 minutes daily due to more efficient message management.
  • Mobile workers saved 55 minutes per day through unified messaging utilization.

Unified Communications solutions provide the following capabilities:

  • Conferencing Solutions – Meeting Centre, Unified Meeting Place, and Unified Video Conferencing.
  • Customer Care Solutions – Unified Contact Centre Solutions.
  • IP Communications – IP Telephony Solution encompassing Call Manager or IP PBX & IP Phones.
  • Messaging Solutions – Voice Mail & Instant Messaging features.
  • Mobile Applications – Facilitating mobile employees to connect, communicate, and collaborate using their smartphones with IP Phones at their desk or SoftPhone, and join conferencing sessions.

Unified Communications solutions bridge the gap between individuals and the necessary information and expertise, regardless of their location, whether within or beyond corporate firewalls. These solutions enable enhanced productivity, accelerated innovation, competitive advantage, and swift adaptability to market dynamics.

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